FAQ

Q: How long does it take to process my order?
A: All orders are processed within 3–7 business days before shipping. Since many of our items are print-on-demand, processing time may vary slightly depending on the product.

Q: Can I change or cancel my order after placing it?
A: We begin processing orders quickly, so changes or cancellations are only possible within 24 hours of placing your order. Please email us at info@kelseysboutique.com right away if you need assistance.

Q: How do I know if my order went through?

A: You'll receive an order confirmation email after checkout. Once your order has shipped, you'll receive another email with the tracking information. Please note, when ordering dropshipping products you may receive multiple emails if products ship from different suppliers.

Q: What if my order hasn't arrived yet?

A: Tracking numbers are sent to you the same way as your order confirmation email. If your order seems delayed or you're having issues, please contact us at info@kelseysboutique.com and we'll be happy to help.

Q: Can I request a custom design?

A: Absolutely! We love bringing your ideas to life. You can email us at info@kelseysboutique.com or reach out to us through the [Contact Page] on our website, and we'll work with you to create something special just for you!

Q: How does shipping work?

A: Because we offer both print-on-demand and dropshipped products, shipping times can vary depending on what you order.

Print-on-demand products are made to order.

• Smaller orders usually ship within 4-7 days.
• Larger orders may take a little longer, usually 5-10 days.

Dropshipped products typically ship within 7-14 days, depending on the supplier.

You'll always receive a tracking number once your order is shipped.Q: How long does shipping take?
A: Shipping times vary based on your location and the product. Typically:

• U.S. orders: 7–14 business days after processing
  
• International orders: 10–21 business days after processing

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Please note that shipping times and availability may vary depending on the destination country. International customers are responsible for any customs fees or import duties.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with tracking information.

Q: Can I return or exchange an item? A: Yes, we accept returns and exchanges on most items. However, personalized and custom-made products are non-exchangeable. Please review our [Return & Refund Policy] for all the details before placing your order.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for most items. However, print-on-demand and personalized products are final sale and cannot be returned unless defective or damaged.

Q: What if my item arrives damaged or incorrect?
A: If you have any issues with your order, please contact us at support@kelseysboutique.com with your order number and a description of your problem.

Q: What kind of products do you sell?
A: We offer a mix of custom print-on-demand designs (clothing, drinkware, home decor, and more) as well as carefully selected dropshipped products from trusted suppliers. Every piece is chosen with care to bring style, comfort, and personality into your everyday life.

Q: Are your items handmade?
A: Many of our items are created through print-on-demand production partners to ensure high quality and quick delivery. Each piece is made to order, just for you.

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure checkout options displayed at checkout.

Q: Where can I follow updates and new releases?

A: You can keep up with all the latest update by following us on our social media.

• Facebook Page - Kelsey's Boutique
• Instagram - Kelsey's Boutique
• TikTok - Kelsey's Boutique
• X (Formerly Twitter) - Kelsey's Boutique

That's where we share sneak peeks, exclusive deals, and all the fun behind-the-scenes updates!